Thank you for visiting Louisville Metro Office of Resilience and Community Services to schedule an appointment for LG&E Utility Assistance through the Neighborhood Place network.

This program is designed to assist eligible households in Jefferson County maintain current utility services on their LG&E account who have experienced a financial hardship related to the COVID-19 pandemic. The LG&E balance must have occurred since March 16, 2020. There are no income restrictions to receive this Utility Assistance, however, income documentation is required to gain entry into the program.

This LG&E Utility Assistance will operate from now until funding is depleted. There are a limited number of appointments available.

Applicants may schedule an appointment using this automated appointment system. Please listen carefully because our information is constantly updated.

More Information and the ability to schedule appointments can be found on the Neighborhood Place website at Select COVID Assistance Programs from the menu and look for LG&E Assistance. There you will also find printable copies of program forms and the option to submit the application and documents securely online. The online system is fast and easy to use so you may prefer this method.

Appointments are the scheduled time for applicants to bring all required documentation to the Neighborhood Place site selected using this system. If you prefer to submit your documents online, please schedule your appointment from the Neighborhood Place website, once again that is

On the day of your appointment, drop off your application and documentation in the secure drop box at the Neighborhood Place site you selected. You WILL NOT NEED to wait at the site but within 72 hours a Neighborhood Place staff member will contact you by phone to let you know the status of your application. If you are unable to drop off your documentation on the day of your appointment, you will have to reschedule your appointment.

Gather the required documentation - which is listed in more detail in this recording - and place in ONE OF THE GREEN ENVELOPES PROVIDED NEAR THE DROP BOX, make sure you fill in the identifying information on the green envelope and then place in drop box. Copies of the required documentation is preferred.

To continue, you will need paper and pen ready to write down the confirmation number and appointment details. Also have ready your LG&E number, the last four numbers of your social security number, and date of birth to schedule an appointment.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. Clients are served on a first-come, first-served basis.

For the LG&E Utility Assistance program, please read carefully to the required documentation to drop off on your scheduled appointment date utilizing a secure drop box in front of the location you select

  • LG&E Utility Assistance Application form which can be downloaded here, or at (or found at the Neighborhood Place Drop Boxes.)
  • Picture ID for ALL adult household members (18 years and older).
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card)
  • Current bill with a balance owed to LG&E. The balance must have occurred since March 16, 2020.
  • Total Household income from the previous month. You will need to use the application form to indicate income amounts on the for the previous month for anyone over the age of 18. Examples of income are:
    • Employment income, indicate the gross amount
    • Unemployment benefits
    • Social Security or Disability income
    • KTAP
    • Child support
    • Pension or retirement income
    • Workers Compensation
    • Or other regular income

If your household did not have any income for the previous month, you can declare that on the form. You do NOT need to attach any other documentation, however, by signing the application, you are certifying the amounts you listed are correct.

Place all of your documents in the green envelopes provided near the drop box. These envelopes are labeled LG&E Utility Assistance Program and require you to write on them your NAME, APPOINTMENT DATE, and CONTACT INFORMATION.

Please note after reviewing your documents we may request additional information to complete your application.


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Drop Box Locations of Louisville Metro Community Services - LG&E Assistance Program

There are eight Neighborhood Place Drop Boxes for the LG&E Assistance Program:

  • Edison Center is located at 701 W. Ormsby Ave, 2nd Floor, Louisville, KY 40203
  • First Neighborhood Place is located at 4810 Exeter Avenue, Louisville, KY 40218
  • South Jefferson Neighborhood Place, located at 1000 Neighborhood Place, Fairdale, KY 40118
  • East End Drop Box, located at 2927 Goose Creek Rd., 40241

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 977-6636 and following the instructions.